All inquiries relating to products, including technical questions, suggestions, and warranty claims, should be emailed to CustomerCare@thesecura.com. For the fastest response, please include the following information as it applies:
- Product name and model number
- Detailed information about the question or issue (including pictures when applicable)
- Complete contact information
- Proof of purchase
We will assign a dedicated specialist to research your question and respond to you within 48 hours. For safety and liability reasons, we do not answer product-related questions over the phone.
If you would like to check the status of an order placed directly with us, please call us at 1-888-792-2360 (North America). Please have your date of purchase and order number ready.