Contact

For both regular and wholesale inquiries please fill out the required fields below. We will respond to your inquiry within 24-48 hours. Please make sure to leave the correct e-mail address and phone number so there are no delays in our response back to you.

If you want to check the status of an order  placed directly with us, please call us at 1-888-792-2360. When you call, please have your order ID ready.

All inquiries relating to products or technical questions concerning a product, should be submitted to us using the form below or via e-mail at CustomerCare@thesecura.com, as they may take in-depth analysis before we are able to respond.  We will assign a dedicated specialist to analyze your inquiry and contact you as soon as possible with their answer. For safety and liability reasons we do not answer product related questions over the phone.