All inquiries relating to products, including technical questions, suggestions, and warranty claims, should be emailed to CustomerCare@thesecura.com. For the fastest response, please include the following information as it applies:
- Product name and model number
- Detailed information about the question or issue (including pictures when applicable)
- Complete contact information
- Proof of purchase
We will assign a dedicated specialist to research your question and respond to you within 48 hours. For safety and liability reasons, we do not answer product-related questions over the phone.
If you would like to check the status of an order placed directly with us, please call us at 1-888-792-2360 (North America). Please have your date of purchase and order number ready.
For wholesale inquiries or to find out how to carry the Secura line of home goods in your store, please fill out the required fields below. We will respond to your inquiry within 24-48 hours. For the fastest response, please include your full name and phone number with area code.